Returns & Refunds Policy
Everything you need to know about our returns, refunds, and replacement policies.
Eligibility for Refunds
Products may be refunded if found dead (DOA), damaged, or incorrectly delivered. A video of the unboxing should be provided for a full refund. Death after leaving the fish in your tank is not our responsibility.
Non-Returnable Items
Live fishes, perishable goods, and customized orders are not eligible for return, you can either choose refund or replacement with proof of unboxing.
Refund Process
To initiate a refund, please contact us at 9961438100. Once approved, if the fault is from the seller or from the transport system, you are eligible for a full refund or replacement.
Refunds
Refunds for eligible returns will be processed within 1-2 business days to the original payment method.
Need to Request a Return or Refund?
If you need to initiate a return or refund, or have any questions about our policy, our customer support team is here to help.